5 Quotes by Bob Goldin

I don't think it will revolutionize the industry. Remember, it's optional. If people don't like it, they don't have to use it.

Hamburgers have been around for a long, long time and there's a wear-out factor there. There has been a very strong growth for sandwiches for a very long time. People want variety.

There's not much of a downside to self-service in a quick-service industry where the service element is marginal.

The restaurant industry hasn't stepped ahead of the curve on this one. I don't think they've seen a need to do it, but at some point this is going to become a bigger, pressing demand among a large group of consumers.

The lack of creative has really hurt them. They just haven't found anything that seems to communicate who they are.