143 Quotes by Chip Heath

The first problem of communication is getting people’s attention.

Big problems are rarely solved with commensurately big solutions.

So if you reach the Riders of your team but not the Elephants, team members will have understanding without motivation. If you reach their Elephants but not their Riders, they’ll have passion without direction. In.

When you say three things, you say nothing.

Most analysts are SO SMART and have amazing ideas, but they can’t convey their genius ideas to others.

When responsiveness is coupled with openness, though, intimacy can develop quickly.

It takes emotion to bring knowledge to a boil.

Their relationship was utterly transformed because of a simple question: “What matters to you?

People are tempted to tell you everything, with perfect accuracy, right up front, when they should be giving you just enough info to be useful, then a little more, then a little more.