143 Quotes by Chip Heath

What’s working and how can we do more of it?” That’s the bright-spot philosophy in a single question.

Journalists obsess about their leads. Don Wycliff, a winner of prizes for editorial writing, says, “I’ve always been a believer that if I’ve got two hours in which to write a story, the best investment I can make is to spend the first hour and forty-five minutes of it getting a good lead, because after that everything will come easily.

Ethically challenged people with lots of analytical smarts can, with enough contortions, make almost any case from a given set of statistics.

The “occasionally remarkable” moments shouldn’t be left to chance! They should be planned for, invested in.

This is the biggest problem in analytics today.

Failing is often the best way to learn, and because of that, early failure is a kind of necessary investment.

If you’re struggling to make a transition, create a defining moment that draws a dividing line between Old You and New You.

There’s no such thing as a passive audience.

You can’t appreciate the solution until you appreciate the problem. So when we talk about “tripping over the truth,” we mean the truth about a problem or harm. That’s what sparks sudden insight.