143 Quotes by Chip Heath

It changed their attitude from reactive and critical to active and creative.

Confirmation bias is probably the single biggest problem in business, because even the most sophisticated people get it wrong. People go out and they’re collecting the data, and they don’t realize they’re cooking the books.

When a CEO discusses “unlocking shareholder value,” there is a tune playing in her head that the employees can’t hear.

What’s least commonsensical is that pits can sometimes be flipped into peaks.

Make the change small enough that they can’t help but score a victory.

One of the worst things about knowing a lot, or having access to a lot of information, is that we’re tempted to share it all.

Sportsmanship” had been stretched too far. Like “relativity,” it had migrated far afield from its original meaning. It used to refer to the kind of behavior that Lance Armstrong showed Jan Ullrich. But over time the term was stretched to include unimpressive, nonchivalrous behavior, like losing without whining too much or making it through an entire game without assaulting a referee.

Responsiveness encompasses three things: Understanding: My partner knows how I see myself and what is important to me. Validation: My partner respects who I am and what I want. Caring: My partner takes active and supportive steps in helping me meet.