122 Quotes by Danny Meyer

Change works only when people believe it is happening for them, not to them. 194

But the fact that something is free alone doesn't make it wise or compelling to proceed. 281

Nice gets nice. 246

Every business needs a core strategy to be what I call always on the improve, for us it's constant, gentle pressure. 190

In hospitality one size fits one! 92

The ABCD strategy—always be collecting dots. 96

Nothing would ever matter more to me than how we expressed hospitality to one another. 109

I was developing what I would call an "athletic" approach to hospitality, sometimes playing offense, sometimes playing defense, but always wanting to find a way to win. ... The point is to keep the dialogue open while sending the message: I am your agent, not the gatekeeper! 56 - 57

… hospitality … is the sum of all the thoughtful, caring, gracious things out staff does to make you feel we are on your side when you are dining with us. 66