8 Quotes by David H. Maister

It ain’t what you do, it’s the way that you do it: That’s what gets results.

There is an old saying, “It is amazing what you can achieve if you are not wedded to who gets the credit.” The.

Reliability in this largely rational sense is the repeated experience of links between promises and action.

It is ironic that a business in which the serving of clients depends so heavily on interpersonal psychology should be peopled with those who believe in the exclusive power of technical mastery. And.

Reconfirm scheduled events before they happen. Announce changes to scheduled or committed dates as soon as they change. Intimacy.

Send meeting materials in advance.

My experience has taught me that success comes not to those who swing for the fences every time at bat, but to those who commit themselves to a continuous program of constant improvement, base hit by base hit.

In busy times there is also a temptation to let investments such as training take a back seat to getting the work out the door. Only adherence to the firm’s principles and values prevents opportunistic behavior that may have short-term benefits but long-term adverse consequences.