6 Quotes by Douglas Steenland

We have run a reliable airline. We have met our customers' needs. That was our goal, and we met our goal in that regard.

We are looking at that request in the light of the changes of the fuel prices. We have made no decisions but simply looking at it.

Northwest customers can continue to depend on Northwest for their travel needs.

You need to be in a position to raise capital.

This is not a paradigm shift. This doesn't say anything about the swing in power between management and labor. This is a circumstance that pertains to the nature of negotiations between Northwest and one of its unions. It doesn't indicate a pattern or precedent that is likely to continue with other unions.

It's the proverbial blessing and curse. It's a blessing because it liberates you from the office. It's a curse because there's no escape.