27 Quotes by Douglas Stone

Both the challenge and the spice of relationships is in people's differences. Occasional frustration is the price of admission.

Receiving feedback sits at the intersection of these two needs – our drive to learn and our longing for acceptance.

The truth is, intentions are invisible. We assume them from other people’s behavior. In other words, we make them up, we invent them. But.

Before you tell me how to do it better, before you lay out your big plans for changing, fixing, and improving me, before you teach me how to pick myself up and dust myself off so that I can be shiny and successful – know this: I’ve heard it before. I’ve been graded, rated, and ranked. Coached, screened, and scored. I’ve been picked first, picked last, and not picked at all. And that was just kindergarten.

I’ve been graded, rated, and ranked. Coached, screened, and scored. I’ve been picked first, picked last, and not picked at all. And that was just kindergarten.

Studies show that while few people are good at detecting factual lies, most of us can determine when someone is distorting, manufacturing, or withholding an emotion.

Control is the unilateral ability to make something happen. Influence is the ability to affect someone else’s thinking.

Our Assumptions About Intentions Are Often Wrong.

Listening well is one of the most powerful skills you can bring to a difficult conversation.