31 Quotes by Edwards Deming

It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone... The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.

It does not happen all at once. There is no instant pudding.

Management by results is confusing special causes with common causes.

We should work on our process, not the outcome of our processes.

The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.

You can not inspect quality into the product; it is already there.

Confusing common causes with special causes will only make things worse.

Off we go to the . . . Milky Way!

Does experience help? NO! Not if we are doing the wrong things.