109 Quotes by Herb Kelleher

I’ve always been able to make erroneous decisions very quickly.

I’ve found that many of the greatest ideas surface in bars because that’s where many people cultivate inspiration.

My suggestion is that if you need someone outside your company to prepare a mission statement for you, then you really don't know what your mission is, and you probably don't have one.

Who says a lighthearted approach to business is incompatible with success?

I've been asked a number of times what was my proudest accomplishment when I was still very active in the day-to-day affairs of Southwest Airlines. I always said job security for our people.

We will hire someone with less experience, less education, and less expertise than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.

We've always operated on the thesis that a company can have a personality, that people can be themselves, and be very successful in business at the same time.

Culture is intangible. It's spiritual. You can't buy it.

I want to see Texas remain an entrepreneurial powerhouse in the United States.