109 Quotes by Herb Kelleher

I'd say my mother made more of a difference to me than anyone else did. I know that's a conventional and perhaps mundane answer, but my family was blown apart at the start of World War II.

I would have to say from looking at the scene, as I've seen it, it appears there's a good chance it might be a total loss,

If the employees come first, then they're happy, ... A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring Green mysteries of all time, it is just the way it works.

DFW has gotten so big I'm surprised its not been implicated in a steroid scandal,

There was no indication that the runway was wet and they have no indications of any problems at all with the plane,

It's all hands on deck; the ship is being shelled,

It wasn't a matter of public policy; it was a matter of political power.

Inevitably, as we grow bigger across the rest of the country, and Dallas remains the same size, we might have to begin casting about for a place that's more efficient to operate.

You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.