109 Quotes by Herb Kelleher

Hire for attitude, train for skill.

I've always been able to make erroneous decisions very quickly.

You have to treat your employees like customers

If the Wright brother were alive today Wilbur would have to fire Orville to reduce costs.

Leading an organization is as much about soul as it is about systems. Effective leadership finds its source in understanding

The essential difference in service is not machines or 'things.' The essential difference is minds, hearts, spirits, and souls.

Treat your employees like customers.

I'm here to tell you that I am proud of a couple of things. First, I am very good at projectile vomiting. Second, I've never had a really serious venereal disease.

If employees aren't satisfied, they won't promote the product we need.