4 Quotes by Jeff Blyskal

People are already so frustrated with tech support, they're not even calling,

We're not saying, 'Don't buy hybrids,' just know what the costs are.

You're adding more complex software, more hardware devices, home-based Internet applications. These things interact and they don't always work together. That's going to make this a bigger problem.

Consumers are unpaid conscripts in an unpaid army of product testers who go and find the problems and alert the manufacturers.