10 Quotes by Jeffrey K. Liker

Most Business Processes Are 90% Waste and 10% Value-Added Work.

No matter how many improvements have been made, every process is still full of waste and rife with opportunity to improve.

I start with the premise that the function of leadership is to produce more leaders, not more followers. – Ralph Nader, consumer advocate.

Ownership means once I detect a problem I own it. I am responsible for it.

Every team member has the responsibility to stop the line every time they see something that is out of standard. That’s how we put the responsibility for quality in the hands of our team members.

The use of a good process that engages people is much more desirable, even if it does not initially achieve all the results.

Be responsive to the day-by-day shifts in customer demand rather than relying on computer schedules and systems to track wasteful inventory.

The act of deeply thinking through problems, energizing people, and aligning them toward a common goal is the only way to practice and develop real leadership ability.

You do not simply, mindlessly, implement the best practices. You have to think deeply about your condition. If the “best practice” seems like a useful countermeasure for your problem, you should learn from the best practice; however, what may have worked in some other place may not work for you without adjustment and even further improvement.