14 Quotes by Jim Whitehurst

My goal at Delta is to return our service levels to industry leading, which they were for decades until the mid-'90s. If we do that and keep the hearts and minds of our people as we do that, it will ultimately lead to financial success.

We're building a hub here. One of the decisions we had to make is if we were going to compete in New York. The short answer is yes.

We're certainly not holding up our network plans. These are actually things that help morale a lot.

This really will help us continue to build transcontinental and international services out of New York.

We fly people to the West and South very well now, but we don't serve the Northeast too well. To get there before, you had to either drive from these cities or you had to connect through somewhere else. This should bring in new customers.

We've reached about the limit of where we want to put load factors.

There's never been a company that I've wanted to leave consulting to work for other than Delta. It's a company I can feel very passionate about and feel passionate about saving.

Delta's new service to Africa will mark many firsts for our hometown of Atlanta and for our customers, including the first non-stop service between Atlanta and Senegal on the West African coast, and the first Delta-operated service from Atlanta to Johannesburg. We encourage our customers to make their support for Delta's first service to Africa known to help ensure a speedy approval from the U.S. Department of Transportation for this historic new route.

There is very, very little market share that we are backhauling from Cincinnati through JFK. To do anything more than that would not be logical. ... The major restructuring that we did is exceeding our expectation, and we are very pleased with it.