7 Quotes by John Stoker

93/7 Rule: 93% of communication occurs through nonverbal behavior & tone; only 7% of communication takes place through the use of words.

If a conversation is not working, then you need to make a different choice. Stop what you are doing & do something different.

Great communicators exemplify the power that building relationships, creating respect and achieving results can have.

Authority—when abused through micromanagement, intimidation, or verbal or nonverbal threats—makes people shut down & productivity ceases.

R.E.A.L. conversation: Recognize judgments. Express thoughts neutrally. Ask questions. Listen for verbal & non-verbal messages.

Awareness is about improving social intelligence. If you can’t see, hear, or feel the dynamics of a conversation, you can’t manage them.

Most of us are so focused on what we are thinking that we miss most of what goes on in our conversations.