4 Quotes by Jon Osterberg

New-car buyers can consider hybrids because they reduce pollution and save the environment, but they shouldn't expect to save money in the short-term. Our poll data uncovered false expectations. Forty-four percent said a hybrid would cost less than a conventional car to drive and maintain.

We'll use this rating as a benchmark to help us strive for higher service marks in the future. We're proud of this certification, but we'll do even better.

With such rapid growth of the hybrid car market, it's important for consumers to have realistic expectations. Hybrid cars can save owners money, but not as soon as most people think.

Although studies on the effectiveness of hands-free cell phones are still inconclusive, most people intuitively understand that hand-held phones are dangerous. You need both hands to control a vehicle. How often have you seen someone who's holding a phone to their ear change lanes without signaling?