36 Quotes by Karen Martin

When everything is a priority, nothing is a priority.

Chaos is the enemy of any organization the strives to be outstanding.

If you want engagement, you must engage.

Chaos is NOT a condition of doing business.

You need to choose wisely: what are the two to five metrics that provide the best reflection of overall value stream performance?

The problem is that most organizations have established neither value streams KPIs more process-level KPIs. This is the primary reason why organizations continue to fight fires, don't capture greater market share, don't generate as much profit as they could, have burned-out workforces, and create self-inflicted chaos that they could otherwise avoid.

Process mapping teams often get stalled by excessive focus on variation and differences within processes, whereas value stream maps reveal macro-level similarities.

it's unrealistic to expect work systems that have existed for years or even decades to be completely transformed in a matter of months. Any consultant who tells you that it's likely, or even possible, should be shown the door

one advantage of working backward is that the reverse perspective can sometimes reveal opportunities and problem-solving strategies that taking the usual course may not uncover.