7 Quotes by Karen Friedman

There are a lot of employees who are going to be fighting back this year. That's another story -- the employee pension revolution!

There are lots of questions whether this (pension overhaul effort) will help shore up funding in pension plans, or if some of the reforms are so expensive they'll drive companies out of the system.

This will definitely be a problem for baby boomers. You've been at a company under the plan and worked for years with that expectation, and then it's taken away.

Be warm and personal by backing it up with examples, stories and anecdotes that the person on the other end of the phone can relate to and understand.

Think about what you want the other person to know so you don't spend the entire interview simply answering questions. By only answering questions, you miss opportunities to deliver key points if the other person on the other end of the phone doesn't ask you a question to trigger one of these points.

These executives earn what an entire neighborhood of typical families make collectively. They don't need this money for retirement. These plans are just outrageous.

Pronounce your words clearly and don't trail off at the end of a sentence. You want to make sure you are heard and understood. Additionally, pause to give the person on the other end of the line a chance to digest what you are saying and to participate in the conversation.