19 Quotes by Karl Albrecht

If you're not serving the customer, you'd better be serving someone who is.

Change your language and you change your thoughts.

The typical human life seems to be quite unplanned, undirected, unlived, and unsavored. Only those who consciously think about the adventure of living as a matter of making choices among options, which they have found for themselves, ever establish real self-control and live their lives fully.

If the frontline people do count, you couldn't prove it by examining the reward systems in most organizations.

We are going to need organizations that are culturally equipped to adapt. They must have internal processes that are creative, generative, and productive rather than controlled, confining, and normative. In short, we must UNSHACKLE THE HUMAN BRAIN and exploit its productive potential.

Albrecht's Law - Intelligent people, when assembled into an organization, will tend toward collective stupidity.

Customer needs have an unsettling way of not staying satisfied for very long.

The Zen philosophy posits that 'human beings suffer' and 'the cause of suffering is desire.' The way to put an end to suffering is to stop wanting everything, all the time.

Old paradigms die hard, even if they don't work.