4 Quotes by Kim Malone Scott

They may never repay you, but they are likely to pay it forward. The rewards of watching people you care about flourish and then help others flourish are enormous.

Giving space for people to talk about dreams allows bosses to help people find opportunities that can move them in the direction of those dreams. This makes work more satisfying and more meaningful and ultimately improved retention. But retention was the by-product—satisfying, meaningful work and productive relationships with the boss were the primary goals of Russ's 'career conversation' process.

If you don’t teach that dog to sit, she’s going to die!” said the tall bearded man in blue jeans standing next to me. He pointed at the ground, bent down to get in Belvy’s face, and bellowed at her, “SIT!!” To my astonishment, Belvy sat. She didn’t just sit, she pounded her butt into the pavement, and looked up at the man wagging her tail.The man was in my face now. “See? It’s not mean, it’s clear.” The light changed, and the man strode across the street, leaving me with words to live by.

There’s nothing like emotional bondage to create the conditions for Ruinous Empathy.