13 Quotes by Mark Levitt

Whoever can create that incredibly simple-to-use, menu-driven configuration for creation and editing of filters for end users is going to win, regardless of whether they're using a common programming language designed specifically for e-mail filtering.

While email has been bruised, it's emerged intact. What people are thinking now is not how I can get rid of email, but how can I remain connected to email through mobile devices when I'm out of the office.

Assuming the survey results are accurate, this indicates that many companies do not yet recognize e-mail as an important mode of communication. Responding to an e-mail within one to five days is reasonable. Anything longer should be considered excessive and a sign that the company is not truly open for business on the Web.

At one level, the types of applications enterprises use in 2006 will not seem so different from those used in 1996 or even 1986. We expect the applications markets to continue to grow and be highly active because of the slowly, but ever-improving ability of applications to help organizations use technology to be more effective and agile without requiring business users to be even more expert in navigating their way through IT solutions.

E-mail has faced its challengers -- viruses, spam, regulations -- and emerged with its reputation bruised, but intact. Except among teens and young adults and inside certain fast-paced work environments, e-mail is staying ahead of instant messaging in terms of usage.

A customer service person is usually expected to focus on a specific customer, a specific question, and give the best possible answer, ... If you're raising the stakes on that customer service person and saying, 'Okay, now you have to essentially keep clear in your mind multiple questions,' the risk of either inaccurate or incomplete information being sent to customers rises.

This is a step backwards. They should be strengthening filters and making them work faster and better, with fewer false positives, instead of offering bypass routes for sale.

The way that Zola was so productive reminds me of a wounded soldier who takes out more of the bad guys than ever before. When he finally had to give up his work, he went quickly.

It's not just instant messaging, but other collaborative technologies are challenging email.