18 Quotes by Maurice Flanagan

Some are born leaders, some achieve leadership, and some have leadership thrust upon them. Which of these are you, or would you rather not bother?

From the beginning, I got all Emirates cabin crew applicants psychometrically tested. Those who didn't want to be nice to others got rejected.

There is no better way to manage than by walking around. Autocracy doesn't work. Talk to people in their offices, find out what's on their minds.

I wrote an ITV drama in the 1960s, a satire on management theory that starred Leonard Rossiter. I'm also a poet and have had work in the 'Spectator.'

There is something about the airline industry that really grabbed me.

Dubai has got very little oil; it is Abu Dhabi that has got the oil. Dubai has very small resources, and it is running out, so the government's plan has been to relieve Dubai of any dependency on oil at all by 2010.

Dubai Airport will peak at a maximum of 100 million passengers a year, which would limit Emirate's growth, but the new Al Maktoum International with its capacity for another 120 million passengers will allow us to continue growing.

Anybody with my background in the airline business who is not deaf is a fraud.

It is rather a slap in the face.