9 Quotes by Peter T. Coleman

It is known in psychology that attitude change is much more pronounced and permanent when it is perceived as coming from one's own experience rather than as a result of external pressure.

[Resolving intractable conflicts] takes time. John Paul Lederach once said that he almost got thrown out of a meeting in Northern Ireland regarding the conflict there when he suggested it might take them a long to get out of the conflict as it had to get into it (centuries). This is of course not always the case, but it is a prudent consideration.

Social network complexity: People with more diversified, complex social networks have been found to be more tolerant of out-groups and more supportive of policies helpful to them. They tend to have more positive out-group experiences, share more interests with people outside their own groups, and learn more about the contributions of out-group members and the problems they face.

Integrative complexity: This refers to the level of complexity of the cognitive rules people use to process and analyze incoming information. Research spanning decades shows that people who have higher levels of integrative complexity tend to be more conciliatory in conflict and also that as conflicts escalate, peoples' level of cognitive complexity diminishes.

Human beings are driven toward consistency and coherence in their perception, thinking, feeling, behavior, and social relationships. This is natural and functional. Conflict intensifies this drive, which can become dysfunctional during prolonged conflicts. However, developing more complex patterns of thinking, feeling, acting, and social organizing can mitigate this, resulting in more constructive responses to conflict.

[Standard social science approaches to analyzing conflict] too often miss the unintended consequences of well-intentioned acts. Dietrich Dorner is a German psychologist who studies leadership and decision making in complex environments. He has suggested that there is more harm done in today's world by well-intentioned people trying to do good, who are unaware of the unintended consequences of their actions, than by people actually trying to cause harm. Remarkably, this may well be true.

When very complicated situations collapse into simple 'us versus them' problems, then certainty, hate, and escalatory spirals proliferate and become a driving force for perpetual conflict.

Relational balance: Research also shows that people prefer their relationships with others to be aligned and balanced. In other words, we prefer that all our friends be friendly with each other and that they dislike our enemies. Any imbalances between our friends and enemies results in the motivation to change friends to enemies or enemies to friends.

Person-situation fit: There is considerable evidence to support the idea that people prefer situations that 'fit' with their dominant personality characteristics. Extroverts tend to like busy environments, whereas introverts prefer less stimulating places. When a person gets stuck in an antithetical environment for a long period of time (like a prison or university), his or her personality will tend to change over time to better fit the situation.