47 Quotes by Phil Crosby

If we deliver on time, but the product has defects, we have not delivered on time.

When you're out of quality, you're out of business.

We must define quality as conformance to specifications if we are to manage it.

It is always cheaper to do the job right the first time.

Improving quality requires a culture change, not just a new diet.

Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.

The cost of quality is the expense of doing things wrong.

Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.