13 Quotes by Ralph Norris

We remain on track to deliver earnings per share growth for the 2006 fiscal year which equals or exceeds the average of our peers.

We're probably in a situation where interest rates will stay somewhere around the current levels.

We're predicting that if fuel prices remain around these sorts of levels, then it could have an impact of around 40 percent on our after-tax profit.

We've got to look at ways and means of being more competitive. We operate in a market.

You just can't continue to keep pushing prices up and certainly we've gone probably about as far as we can go with fuel surcharges,

We haven't been as effective as we could have been in handling our IT operations.

We will be very mindful of what our obligations are to our customers.

As an integrated financial services organization, it is important that the bank's leaders understand multiple areas of the business by undertaking different management roles.

In the area of customer service, our scores do remain disappointing.