5 Quotes by Rhonda Bright

We want them to speak up on what they want in terms of service and care.

We've learned a lot from it. The goal is to ultimately improve the patient's experience.

We wanted to address the patients' emotional needs and how they were handling being in the hospital. We're being attentive to what they're not saying -- that nonverbal communication.

The staff sits in and hears things from the patients' perspective.

They're getting a lot more positive comments, not only the nurses, but the maintenance person. A patient might notice how wonderful the grounds look.