34 Quotes by Richard Hayne

There is no question that there is a capability that the Internet affords us to get a closer look at the customer and to be closer to the customer.

We have a relationship with our customer, and that relationship translates into sales.

Like Free People, the Urban brand is planning to grow by expanding product assortments, expanding the brand reach and by improved marketing.

If we go and see hundreds of different market resources, you are seeing hundreds of different points of view, and once in a while, my experience is, you will come across one or two that are just outstanding, and you never would have thought of them.

Going forward, we are mindful of the challenges we face in the competitive retail landscape, but we have demonstrated that our concept of building compelling brands that focus on the customers' lifestyles can produce superior results. We will not waver from that concept.

Our job as a business is not to promote a political agenda. That's not what we do.

Over time, demand from Registry should help support the home product expansion initiative and vice-versa.

Repositioning a brand is never easy and rarely without pain. I believe the Urban brand is making the necessary changes that will allow it to more fully engage its traditional customer and return to solid profitability.

The Anthropologie brand continues to succeed in emotionally engaging its customers while delivering strong financial results.