24 Quotes by Rob Bois

The use of Microsoft's .NET also has Web-services implications within an organization because it provides an effective way to integrate Microsoft applications together.

The vendors are selling fewer full suite deals, multimillion dollar soup-to-nuts implementations, and we see that reflected in how they are trying to build services-oriented architectures, so they can deploy modules rather than big-bang implementations. This allows customers to piece together the business functions they need -- even modules from different vendors -- to meet the specific demands of automatic processing rather than having to buy an entire suite at the outset.

If Microsoft would put its stake in the ground on this, it could definitely make a pretty major impact in this business,

Because most of these are monthly investments and in the past were smaller deployments, we haven't heard about the big disasters yet. The larger implementations will be the ones to watch.

This is a good time for them to make the biggest impact in CRM software.

The hosted model has reinvigorated a market that has failed to grow over the past several years. The hosted category has changed the whole perception of customer management with faster implementations, quicker time to value and easy customization.