179 Quotes by Ron Kaufman

You can't stop change. Don't let it stop you.

Service skills are the foundation for your success.

Make your service systems so strong that everyone looks like a genius.

To see like a customer, be like a customer.

The most valuable person is the one who cherishes the value in others.

Let your customers say, 'Well, here I am,' while you say, 'There you are!'.

When you see the need, take the action.

Acting after being asked is compliance. Acting without being asked is kindness.

Industry jargon may not be a language your customer understands.