12 Quotes by Ronald Heifetz

Your inspiration taps hidden reserves of promise that sustain people through times that induce despair. You enable people to envision a future that sustains the best from their past while also holding out new possibilities.

Knowing how the environment is pulling your strings and playing you is critical to making responsive rather than reactive moves.

Stay diagnostic even as you take action.

What people resist is not change per se, but loss.

The improvisational ability to lead adaptively relies on responding to the present situation rather than importing the past into the present and laying it on the current situation like an imperfect template.

Your silence creates a vacuum for others to fill The key is to stay present and keep listening. The silence of holding steady is different from the silence of holding back.

Your behavior reflects your actual purposes.

The activity of interpreting might be understood as listening for the 'song beneath the words.

Yesterday's adaptations are today's routines.