23 Quotes by Scott Krugman

The only people who are going to have problems, real problems, with return policies are people who are trying to defraud a retailer.

There are two factors over last year: Gift cards are playing more of a role in the holiday season and the fact that we have such a late Hanukkah this year.

From what we've been hearing Saturday was a huge day for sales and a huge day for traffic,

I think it remains to be seen how things go over the next month, ... The forecast is always open to revision depending on a set of circumstances we might not have seen. That could mean the effects from the lockout, or it could mean what happens if we got to war with Iraq.

It is an easier last-minute gift. For people that are trying to avoid the long lines or as the apparel selection starts to thin out, I think you will see more people turning to gift cards today.

Outlets need to be innovative. They need to make sure they are attractive and that they are speaking to the demographic. But by no means are they past their prime or suffering a stigma of being low-end shopping.

Retailers must always be focused on knowing their customers. But in desperate times like these that message gets hammered home because the competition is so fierce for a limited amount of dollars.

My standard feel is it's too early to tell. It looks like things are starting to stabilize a little bit. They're not getting worse.

While the price of gas didn't have an impact on the holiday season, mostly since prices at the pump came down, this is not to say higher heating costs won't affect post-holiday spending.