23 Quotes by Susan Ward

Don’t make promises unless you will keep them. Not plan to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception.

Be helpful – even if there’s no immediate profit in it.

Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time – and position your business to reap the benefits of good customer service.

Throw in something extra. Whether it’s a coupon for a future discount, additional information on how to use the product, or a genuine smile, people love to get more than they thought they were getting. And don’t think that a gesture has to be large to be effective.

Lower prices are not service; they’re just lower prices.