13 Quotes by Tim Winship

I wouldn't worry about actually getting where I'm going, but I would count on there being a fairly high probability of my getting there later than anticipated.

Having a credit card associated with a frequent-flier program is a real money maker. Typically, airlines charge the credit-card company one or two cents for each mile issued. That can equate to millions of dollars.

I think it's pretty much inarguable that the value of frequent-flyer miles is on the decline.

I welcome the idea of an airline giving serious attention to the nutritional specifications of these snacks.

It is a mess in the offing. The whole situation is coming apart at the seams. From a consumer standpoint, it has to be very, very troubling.

This whole miles-for-merchandise mini-movement is being forced onto the airlines by their own inability to make good on the promise of free award seats.

There is something deep in the human psyche that keeps people, myself included, in sort of a hoarding mode. You have to overcome that.

At some point the new labor force will get up to speed and will be able to kind of truly replace the labor that has been lost through this strike. But that's probably a couple of months out.

A lot of consumers use the term 'bait and switch' when they hear this.