I will design myself a reputation, in which prospects can place their trust, and customers return to and recommend.

I will design my reputation and my resolve shall be absolute. I shall not give in when I know I can help.

Listening is a discipline. It’s all about being present at that moment in time.

I want you to start realising how far away you are from being able to listen professionally.

You listen like an amateur and fool yourself into believing it is enough when it is not.

Most men have professions, yet few act like professionals.

Mark my words. Perception is reality and how someone perceives you is their reality.

Let your customers and prospects recommend you to each other and let you competition wish they were you. That is our mission.

If you woke before dawn one morning with the formula for a vaccine, which would cure the most ghastly disease currently known to man, releasing millions from an agonising death, would you roll over and resume sleeping until daylight?