Trust: it's the basis of everything else.

The story is the heart of the sale.

You should never have to feel inauthentic or deceptive to succeed in business

Asking a hard-core introvert to get excited about working the room is like hiring a performing artist to get excited about accounting: it's just not in their nature.

Listen, not to answer, but to understand.

If you don't control your mindset, you can't control the sale.

Trust in the process, assume the sale, and they will come.

Trying to copy extroverts is a recipe for failure. To achieve success, introverts must embrace their own unique and powerful abilities.

You can't blame yourself for what you didn't know.