What gets measured gets managed.

The real purpose of performance indicator is to provide business insight and monitor the progress and performance.

The use of KPIs is meant to improve and transform the organizational performance.

Any individual indicator can be a lead or lag indicator depending upon the context and explanatory model chosen.

IT metrics need to evolve to something that matters to the business audience; at the same time that “business sentiment” needs to get put into something more tangible.

Keep strategy management and performance management synchronized to accelerate digital transformation.

Don’t just play the number game, but connect the contextual dots and focus on the overall business objectives.

Every measure selected should be part of a link of cause-and-effect relationships, and ultimately affect the growth and long-term perspectives of the organization.

The overall organizational health needs to be measured via employee engagement, culture readiness, business agility, and customer-centricity, etc.