Outstanding leaders go out of their way to boost the self esteem of their personnel. If people believe in themselves it s amazing what they can accomplish.

The goal as a company is to have customer service that is not just the best, but legendary.

We let folks know we're interested in them and that they're vital to us. cause they are.

Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.

I learned this early on in the variety business: You've got to give folks responsibility, you've got to trust them, and then you've got to check on them.

There is only one boss. The customer...

I was asked what I thought about the recession. I thought about it and decided not to take part.

Leaders must always put their people before themselves. If you do that, your business will take care of itself.