Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

Celebrate your success and find humor in your failures. Don't take yourself so seriously. Loosen up and everyone around you will loosen up. Have fun and always show enthusiasm. When all else fails, put on a costume and sing a silly song.

I had to pick myself up and get on with it, do it all over again, only even better this time.

I guess in all my years, what I heard more than anything else was: a mere town cannot support a discount store for very long.

High expectations are the key to everything.