644 Quotes About Customer-service

If most of your customers are grinding you on price, then your level of service is not obvious to them. Otherwise, they wouldn't grind you on just price because they would value the service you're giving them.

Teach your employees how to build relationships with your customers.

Service is a promise that cannot be seen, touched, or felt through any of our external senses.

Service is not something you do. It is something you are.

When leaders reframe customers into guests, and results into experiences, profits escalate.

A convenience store is not merely a place where customers come to buy practical necessities, it has to be somewhere they can enjoy and take pleasure in discovering things they like.

For every five sales you make, another nine customers who had hoped to buy from you will leave your store disappointed and empty-handed. This means your existing store traffic can give you 2.8 times your current sales volume, if you sell only those customers who are ready to buy. The only thing more expensive than hiring a sales trainer is not hiring one. Any investment in sales training is an investment in your own gross profits.

I cannot sufficiently celebrate the glorious liberty that reigns in the public libraries of the twentieth century as compared with the intolerable management of those of the nineteenth century, in which the books were jealously railed away from the people, and obtainable only at an expenditure of time and red tape calculated to discourage any ordinary taste for literature.

[T]he corporate customer service culture we currently have in place is neither about customers nor about those serving them. It is primarily geared to serve the pockets of those at the top of the corporate ladder.