644 Quotes About Customer-service

My friend Julie was cooking dinner in her kitchen one night. Her expression was blank as she stood alone working by herself. Her daughter walked in and gasped, “Mom! What’s wrong?” She said “Nothing. I’m fine.” In response, her daughter added, “Then tell your face! You scared me!” Emotional expressions can easily be misinterpreted when we are not aware of what people are seeing. Being deep in thought can look that way.

I am so completely transparent with my heart on my sleeve, I've never had a good poker face my entire life! The old-fashioned term "poker face" connotes that a person is expressionless, leaving the people around them clueless as to what is going on in one’s heart and head. The poker face conceals his thoughts and feelings to such a degree that it is difficult to interpret his emotions. Believe me, there have been times when I wish I could have carried this off.

Be aware, putting on a poker face can backfire during your first impressions because it can make people uncomfortable and make you more difficult to read and harder to get to know.

When my son was a teenager, he would use the ‘poker face’ tactic when I was lecturing, nagging, or suggesting. As a parent, it was maddening because I could not read his reactions! His stoicism would sometimes deflate my efforts or make me surrender in laughter, changing the subject all together.

Well Hello Halo! It is human nature for us to make generalized judgments about a person using only a couple of traits. The "Expressivity Halo" Theory explains how we connect various personalities to specific facial expressions and assign assumptions about that person.

We are more likely to trust a person who is easier to read; they're easier to believe. Or we tend to think that an energetic and happy person will be more productive. Even traits such as competence, dominance, and courage can be conveyed by certain facial expressions and will stimulate unconscious bias.

ASK YOURSELF: Are your facial expressions in alignment with your true personality? Are they working on your behalf to project the best impression possible?

How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for the first time? Accomplished leaders know that the way they make an entrance can project their confidence and set the tone for their interaction with others. Use your poise, postures, and gestures to make it grand.

Capitalize on charm by continually captivating your customer.