318 Quotes About Hospitality

Moomintroll's mother and father always welcomed all their friends in the same quiet way, just adding another bed and putting another leaf in the dining-room table. And so Moominhouse was rather full -- a place where everyone did what they liked and seldom worried about tomorrow. Very often unexpected and disturbing things used to happen, but nobody ever had time to be bored, and that is always a good thing.

Soon enough, end users (hotels, apartments, b&b, etc.) could be able to manage the entire suite of Google advertising from a single, simple extranet, decreeing the end of hotels' dependence to third-parties (web agencies and vendors)

As new, more affordable players entered the hotel's realm (such as Airbnb focusing more and more on boutique properties), OTAs had to reinvent and adapt, in order to survive the next generation of distribution, where boundaries between OTAs, metasearch engines, review sites, marketplaces and bed banks will be just a semantic issue

TripAdvisor has always been a top-funnel platform, not a bottom-funnel one. Now, thanks to a new feed-oriented design, fresh content from over a thousand influencers and Facebook integration, it (finally) takes a step back in the customer journey: no longer a OTA / metasearch engine /review site hybrid, therefore, but an inspirational site for curious travelers

There is a rational part of my brain and it says, Don't zap them, Warren. Ask questions first, find out who they are and why they're here, on your doorstep, lurking, banging. Find out their hopes and dreams. Offer them a glass of water. And that part of my brain has control of my left hand, which is holding the doorknob. The right hand fucking zaps the crackhead.

That boy is your company. And if he wants to eat up that tablecloth, you let him, you hear?

I'll pour you the first one and after that, if you don't have one, it's your own f****** fault. You know where it is.

In hospitality one size fits one! 92

The ABCD strategy—always be collecting dots. 96