102 Quotes About Service-culture

Good customers want good quality service. Great customers want it even more.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

There's no such thing as the very best. If you're doing your best, it's only because you haven't yet found a way to do better.

If customers say you're just 'all right', you've not done enough, you've failed to delight.

If you want to be the best, find the best in others.

What you want to be defines what you become.

Words not kept break more than a promise.

Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.

If you haven't given them your trust, you haven't given them enough.