Methods include cutting others off, overstating your facts, speaking in absolutes, changing subjects, or using directive questions to control the conversation.

If you use these skills exactly the way we tell you to and the other person doesn’t want to dialogue, you won’t get to dialogue. However, if you persist over time, refusing to take offence, making your motive genuine, showing respect, and constantly searching for Mutual Purpose, then the other person will almost always join you in dialogue.

When people purposefully withhold meaning from one another, individually smart people can do collectively stupid things.

Nothing fails like success. In other words, when a challenge in life is met by a response that is equal to it, you have success. But when the challenge moves to a higher level, the old, once successful response no longer works – it fails; thus, nothing fails like success.

As much as others may need to change, or we may want them to change, the only person we can continually inspire, prod, and shape – with any degree of success – is the person in the mirror.

Change Tactic: Bad habits are almost always a social disease – if those around us model and encourage them, we’ll almost always fall prey.

There are four common ways of making decisions: command, consult, vote, and consensus. These four options represent increasing degrees of involvement.

You know what? We need to talk about this. I’m glad you asked the question. Thank you for taking that risk. I appreciate the trust it shows in me.

One of the best ways to persuade others is with your ears – by listening to them. – DEAN RUSK.

Instead, success relies on the capacity to systematically create rapid, profound, and sustainable changes in a handful of key behaviors.