Here’s how it happens: One person reveals something and waits to see if the other person will share something back. The reciprocity, if it comes, is a sign of understanding, validation, and caring. I’ve heard you, I understand and accept what you’re saying, and I care for you enough to disclose something about myself. An unresponsive partner – like a seatmate on a flight who puts on his headphones shortly after you make a comment – terminates the reciprocity, freezing the relationship.
-Chip Heath
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