Usability plays a much wider role in our lives than most people realize. It’s notjust about using a website, a piece of software, or the latest technology. Usability isabout setting up a tent, relighting a furnace to heat a home, trying to figure out atax form, or driving an unfamiliar rental car. Usability impacts everyone, every day.It cuts across cultures, age, gender, and economic class.
-Thomas Tullis
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