142 Quotes by Tony Hsieh

Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it's not what you say or what you do, but how you make people feel that matters the most.

I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.

I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.

Customer service shouldn't just be A department, it should be the entire company.

Your culture is your brand.

Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.

Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.

I'd rather spend money on things that improve the customer experience than on marketing.

Stop chasing the money and start chasing the passion.