The innovation indicators vary depending on who is doing the measuring, and how they are measuring. It’s contextual.

A true Net Performance Score will take into account many aspects of a typical customer engagement.

If organizations measure the input to the strategy implementation, but not the output, it’s a recipe for disaster.

Whatever the measurement system is, it needs to be consistent, repeatable, and as unbiased as possible.

Define clearly how you will measure success in meeting the business purpose and vision.

Performance Management is a holistic management discipline which needs to connect many relevant dots to involve development, enablement, and enhancement.

One of the biggest pitfalls for performance measurement is to measure the “part” with ignorance of the “whole.

Strategic-operational KPIs alignment gives the organization a powerful tool to use when implementing change.

It is difficult to have a highly competitive organization without highly competitive talent.