644 Quotes About Customer-service

Another way to show interest is to pretend you're conducting a job interview or review. Ask follow up questions, praise accomplishments and recognize efforts. A word of caution: this technique does not work as well with wealthy or powerful people. They are used to receiving praise and accolades and are more guarded about opening up to this technique.

The opportunity to co-create is a gift you give your customer as a way to summon their imagination.

Access to inside your customer’s imagination comes with learning and discovering together, out loud.

Innovation dances to the sweet sound of a banjo. Banjo behavior makes people want to jump up and join in.

If the pursuit of customer imagination were a religion, passion would be its hymnal.

Your being in the middle of your imagination turned on is not like a boardroom; it’s like a candy shop.

Co-creation partnerships are free-idea zones because they are neighborhoods of acceptance and goodness.

Deep inside every customer is a treasure trove of half-baked ideas, creative capacity, and ingenuity-in-the-raw.

Curiosity is the secret map to accessing and mining your customer’s imagination.