779 Quotes About Customers

It is our reaction that creates stress and this we can change"This book will start you on a journey that will give you the ability to handleany difficult customer with ease. In order to feel no stress we all have to go through many instances of being stressed, so we can learn one step at a time to be free of it.

Some readers may wonder what is exactly meant when we are treated and evaluated as customers not as citizens. In short, it means that as customers, we are evaluated based on our income and spending power not based on our value as humans. In fact, referring to people as ‘customers’ or ‘consumers’ in most settings becomes precisely a way to deny those who cannot afford to pay for this or that service any basic human or citizenship rights.

Customer-centric enterprise vision, strategy, and governance model should enforce the alignment of the various silos towards customer-centric products and delivery mechanisms.

A business model that creates the right kind of products or services, and potentially makes the lives of customers better, can easily attract the right investment towards a successful existence.

A customer talking about their experience with you is worth ten times that which you write or say about yourself.

It takes just a step to meet a potential customer!

If you don’t listen to your customers, someone else will.

When you take care of your customers, they will reward you with increased business sales and increased profits in return.

Your customers tune into W.I.I.F.M. ; are you broadcasting on this frequency ?